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FAQ

FAQ:

Q: How do we contact you?
A: My name is Paul Jimerson. This is my website. I will paste an image in below with all my contact info.

Q: Do I have to create an account to place an order?
A: No, you can place an order without an account. The Shopping cart will list the account for your order as "anonymous" but you will still have to provide enough personal information for your credit card charge to be approved and that information is stored with the order details. The only real difference is that those who create an account will be able to go back and look at all of their previous orders easily because they will all be associated with the account they use. This makes it easy to figure out if you have already purchased a particular ebook. Also if you suffer a catastrophic computer failure and lose your entire ebook collection with no backup you can ask me to re-enable the download links for all of your old orders, enabling you to download every ebook from those orders again for free. I can and will do this upon request for any order in the database so long as I am able to find the order. Creating a single account and placing orders when you are logged in to that account makes it very easy for me to find your order history.

Q: When I place an order on adultbookcovers.net what will I see on my credit card statement?
A: It should look something like this:

Of course yours will have the month and the day of the month in the place of MM/DD and instead of #0000 the # sign will be followed by the last four digits of your credit card number. In the place of the long string of zeroes will be a unique transaction ID #.

Q: What formats are your ebooks sold in?
A: The vast majority of the ebooks sold here are available in 3 formats:

- Adobe Acrobat (PDF)
- Microsoft Word (DOC)
- Mobi format - Kindle Compatible (MOBI)

At this time there is no indication of which formats any particular ebook is available in (sorry about that). After you have purchased an ebook you are sent a link to a download page where you can download that title in any of the formats it is available in, but it is not possible to know which formats will be there before you buy. Again the vast majority of titles will have all three formats available but if the format you want is not provided you can always contact me and I will make a copy in the missing format and email it to you. I am not saying that I will provide ebooks in whatever format you want, but I will send you a copy in any of the three supported formats if the download page for your purchase does not have all three formats available.

Q: What is your refund policy?
A: Refunds are a possibility. I am a reasonable man and I want everyone to be happy with their purchase.  If you would like a refund just send me an email indicating what the situation is and why you feel a refund would be warranted. I will give every request my fullest consideration and will reply as soon as possible.

Q: What happens after I complete the checkout procedure? How do I download my ebooks?
A: When you complete checkout you are shown a summary of your order which will look similar to the image below. Notice the download links that appear below the title of each ebook. You can start downloading your order immediately using these links. I realize that the font of the download links is small and I am trying to change that. The download links are also sent to the buyer in an email that goes out automatically right as they complete checkout. The links in the email are in a more normal font. :-)

 

Q: Is this website PCI DSS Compliant?
A: Yes. Our PCI compliance is regularly monitored by Trustwave.com.

Q: My computer crashed and I lost all my ebooks. What can be done?
A: You're in luck. It is my policy that I will renew the download links for past orders upon request. This includes orders from years ago. So long as they are yours I will renew the download links and send them to you by email so you can download your ebooks again.  No payment is required for this. The way I see it you've already paid and I continue to appreciate your business ... even if it happened years ago I don't take it for granted.

Q: Should I create an account?
A: Yes. Create an account and make sure you're logged in with that account when you place an order. If you want to keep yourself anonymous just fill in the account details with fake information. I have no problem with that. I am not interested in knowing things about you that you don't want me to know. 

There are benefits to having an account .... the FAQ question right above this one illustrates one of the primary benefits. If you have an account and place your orders under that account it is no problem at all for me to get a list of your past orders so I can renew the download links for you should you ever lose your ebook collection.  If you place your orders anonymously it will be much more difficult for me to be sure I've found ALL of your orders should you ever need to download your ebooks again.